Data Collection Scope
Hamari policy sirf zaroori maloomaat collect karta hai — naam, contact, payment method aur account verification ke liye zaroori documents. Koi extra tracking ya profiling nahi.
LEGAL REFERENCE
Aapka Privacy Hamara Zaruri Zimmedari
vs301 mein aapke personal information aur payment details ki hifazat hamari sabse important priority hai. Hum Pakistan ke qanoon ke mutabiq transparent data practices follow karte hain aur...
Account security verifiedPayment data encryptedLocal law compliant
Aapka Data Kaise Surakshit Hai
Jab aap vs301 par apna account khol dete ho, hum aapka naam, mobile number, address aur payment method (JazzCash, Easypaisa, SadaPay ya Raast) collect karte hain taki deposit aur withdrawal behaq tareeqe se complete ho sakein. Yeh information sirf account verification aur fund transfer ke liye use hota hai. Hum third parties ko aapka data nahi dete jahan local qanoon aisa na
karte. Aapka login password encrypted rakha jata hai aur hum regular security audits chalate hain taaki aapke account ko unauthorized access se bacha ja sake. Agar aap chahein to apna account data download kar sakte ho ya access request kar sakte ho.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
MALOOMAAT KE LIYE
Privacy Sawalon ka Jawaab
Team online
Email Support
aapka koi sawal ho data ke baare mein to hamse [email protected] par likho. Hum 48 ghanton mein jawaab dete hain aur poori tafsilat provide karte hain.
Account Settings
Aapka account dashboard mein jao aur Privacy & Security section mein apni preferences set karo. Wahan aap check kar sakte ho ke kaunsa data hamara paas hai.
Live Chat
Fori jawaabi ke liye hamara live chat team 24/7 available hai. Woh aapko data deletion, download ya access ke baare mein help kar sakte hain.
BHAROSA AUR SHAFAAFIYAT
Hamara Privacy Approach
Encryption Standard
Sab payment info aur account data TLS 1.3 encryption se protected hai. Yeh same security standard banks use karte hain aur aapke JazzCash, Easypaisa transactions ke liye bhi use hota hai.
No Selling Data
Hum aapka personal information kabhi third parties ko bechte nahi aur na hi marketing ke liye share karte hain. Aapka data sirf account management aur legal compliance ke liye use hota hai.
Audit Trail
Har ek data access ka record rakhte hain. Agar aapko koi suspicious activity dikhay to jaldi report karo aur hum investigate karenge.
Local Jurisdiction
vs301 jahan local qanoon mein aapke baare mein data rakhne ke liye ijazat deta hai, wahan data rehta hai. Agar koi ilaqah supported nahi, to hum account open nahi karte.
Data Retention
Agar aapka account inactive ho jaye to hum 24 months baad personal data delete kar dete hain, tab tak ke legal obligation nah ho.
Right to Access
Aap kabhi bhi apne data ke baare mein poochh sakte ho. Hamara team aapko CSV format mein download provide kar deta hai taaki aap dekh sakein.
POLICY KA BEYAN
Privacy Ke Mukhtalif Pohalon ka Khulaasa
Payment Processing
JazzCash, Easypaisa, SadaPay aur Raast ke zariye transactions directly bank-level encryption se ho jaate hain. Hamara server sirf transaction reference rakhta hai, na ke actual payment card details.
Cookies & Tracking
Hamara website sirf functional aur security cookies use karta hai. Hum koi third-party ad tracker ya analytics service share nahi karte jo aapke online behaviour track kare.
Account Deletion
Agar aap account delete karna chahein, to hum aapke active account ka data delete kar denge. Agar legal obligation ho, to audit trail minimal time ke liye rakhte hain.
Breach Protocol
Agar koi security breach ho, to hum 72 ghanton mein affected users ko notify karte hain aur details share karte hain ke kya ho gaya aur kya precautions lene hain.
Policy Updates
Agar hamara privacy policy change ho, to hum email se notify karte hain aur 30 din ka time dete hain naye terms accept karne ke liye. Agar accept nahi karte to account close ho jaata hai.
International Data
vs301 jahan local qanoon ijazat deta hai, wahan international payment providers ke saath data share karte hain (payment fraud check ke liye), lekin sirf transaction level ka, personal info nahi.
Aapka Account Kitna Surakshit Hai
Two-Factor Authentication
Login karte waqt OTP aapke mobile par jayega. Yeh aapke account ko unauthorized access se bacha talega. JazzCash ya Easypaisa se paise nikalne se pehle bhi verification zaroori hai.
Session Management
Agar 15 minutes tak koi activity nahi, to aapka session automatically close ho jayega. Yeh public computers mein aapka data surakshit rakhta hai.
Withdrawal Verification
Paise nikalne se pehle hum aapke identity aur payment method ko verify karte hain. Agar JazzCash ya Easypaisa account alag person ka ho, to withdrawal reject hota hai.
Fraud Detection
Hamara system suspicious transactions automatically catch karta hai — unusual location se login, sudden large withdrawal, ya alag payment method. Hum aapko alert bheJte hain.
Device Trust
Naya device se login karte ho to hamara system recognize karta hai aur additional verification maang sakta hai. Aap trusted devices ka list manage kar sakte ho settings mein.
Password Security
Aapka password hashed aur salted rakha jata hai. Hamara team bhi aapka actual password nahi dekh sakta. Reset link sirf 30 minutes valid rehti hai security ke liye.
Aaizz Pooche Jaane Wale Sawal
Aap apne account dashboard se data deletion request kar sakte ho. Hamari team aapke account ko permanently delete kar dega aur 30 din mein sab personal info erase kar dega. Legal compliance ke liye audit log 7 saal tak rakh sakte hain, lekin woh encrypted aur anonymized hoga.
Bilkul. Aapka payment method encrypted form mein rakha jata hai aur sirf withdrawal ke time temporary way mein process hota hai. Hamara server actual mobile number store nahi karta, sirf transaction reference. Bank-level encryption sab payments pe chalta hai.
Nahi. Hamara system sirf IP address se country-level check karta hai taaki verify ho sake ke aap supported region mein ho. Exact location, GPS ya mobile data hum collect nahi karte aur na hi store karte.
Fori [email protected] par email karo ya live chat mein report karo. Hamara security team 24 ghanton mein investigate karenge aur aapko confirm karenge ke kya actual breach tha. Agar breach confirm ho, to sab affected users ko notify karenge aur remediation steps batayenge.
Haan. vs301 sirf supported ilaqon mein operate karta hai jahan local qanoon allow karta hai. Agar aapka region supported nahi, to account open nahi ho sakta aur aapka data save nahi hoga. Legal jurisdiction ke mutabiq policy mein minor variations ho sakte hain.
Nahi. Hum aapke contact info kabhi marketing partners ya advertisers ko nahi dete. Sirf payment processors (JazzCash, Easypaisa, SadaPay, Raast) ko transaction-specific data jayega taaki processing ho sake. Customer support ke liye bhi third-party tools use nahi karte.
Account settings mein Data & Privacy section jao, 'Request Data Download' par click karo. Hamara team 14 din mein CSV file tayar karenge jismein sab aapka account data, transactions, aur activity log hoga. Email par link jayega jo 30 days valid rahega.